FAQs

FAQs

Q

How does Enchun guarantee a quick response to urgent orders?

A

Enchun has a team of six salespeople available 24/7 and three professional engineers to ensure samples are ready within 3-5 days and mass production is completed within 7-15 days. Our production capacity of 500,000 units per month allows us to handle large orders efficiently and maintain a swift production process.

Q

What after-sales service does Enchun offer for quality issues?

A

If a quality issue arises during normal use, Enchun provides free replacement or negotiates solutions within 7 days. We are committed to customer satisfaction and continuously improve our products and services based on feedback.

Q

How does Enchun ensure product quality meets international standards?

A

Enchun meticulously selects raw materials, using only high-quality alloy materials. We implement stringent quality control throughout the production process, and all products undergo rigorous pre-shipment inspection, including checks for dimensions, appearance, and durability. Our products are certified to meet international quality standards such as ISO 9001, ensuring reliability and safety.

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